Connect the Speakers: Courtney Poulos on the true cost of opening your own brokerage

“The key to having a long career in real estate is to be able to predict who it’s best for, target those people and sell”

Courtney Poulos opened her independent brokerage because after years of working for big-brand companies, “I found that I kept having to ask for permission to do outside-the-box marketing,” she explains. That wasn’t an ideal situation for Poulos, who likes to experiment, so she created Acme Real Estate as an “anti-brand” with a look that includes lots of white space for branching out.

Poulos is going to be speaking about the true cost of opening a brokerage at Inman Connect New York, January 29 through February 1 at the Marriott Marquis Times Square. She told us about what she’s paying attention to in the current market and what her plans are for 2019 when we caught up with her.

Tell us a little more about your session. How will it address how the industry can embrace the shifting market?

All of us real estate agents are running small businesses, and having your own brokerage is not any different than that at its core. So if you’re failing at running your small business as it is, it’s not going to get easier when you’re running a brokerage. But the market is always good for somebody and the key to having a long career in real estate is to be able to predict who it’s best for, target those people and sell.

When the market was full of foreclosures, my investors were buying and buying and buying — that’s when I got into the market, really, was when it was starting to turn, and it was a great time for me. I had a lot of success during that time. It can be harder when the market is “good” because there are more agents, period, more people getting their licenses, and more agents willing to discount their commission to get the listing, so more competition for the listing, and when you’re representing the so you have ten buyers competing for the same house. In California dual agency is legal, so you have listing agents writing offers for buyers and represented buyers don’t stand a chance. In a hot market you have to work harder than in a normalized market.

Big brokerages sell their agents a lot of products, services, fees, signs — if you’re a small brokerage, if it gets tight, you can cut things really easily. You don’t have to ask for permission to market a different way. We can be a bit more nimble than some of the bigger brokerages. Frankly, I love it that everyone is going to Compass, because I know for a fact that when a seller is listing their house, they’re not going to call three agents from Compass to give a listing presentation. They’ll call one from Compass, one from Keller Williams and one from, hopefully, Acme.

One of the things about being an indie broker is that we get to surf and we can change on a dime — we can cut, grow, market differently, advertise differently, do outside-the-box anything. I can do whatever I want, whenever I want, without asking for any permission, and to me that kind of freedom allows us to establish ourselves and gives us something to talk about, and ultimately gives us a competitive edge.

What do you think are the biggest opportunities to focus on in the real estate industry right now?

I think it’s important for us to pay attention to what it is our competition is doing. I actually am not a huge fan of the Redfin model where the agents are salaried and they only know one piece — it’s division of labor. The last time I was at Inman, the guy from Redfin was like “wouldn’t it be great if your agents couldn’t exist outside your ecosystem?” I was like, “No! I want them to have a big brand and independence in their own personal marketing where they don’t have to think twice.”

One reason we’re so competitive in LA is because our agents all use the same photographers, and whether it’s a $5 million or $500,000 listing, people know immediately it’s an Acme listing. We’ve tightened the consistency of the branding and our agents pay attention to it. If the people in the audience are small brokerage owners in Tulsa, Oklahoma or somewhere and they haven’t mastered the consistency of their branding, that’s a value-add.

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